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Decorative homewares and small furnishing may be returned within 7 days of purchase date, no questions asked, for a store credit of the amount spent.

Larger items will be reviewed on an individual basis. If we can organize with the supplier to offer a refund, we definitely will. However, this is not guaranteed and also not likely. If a supplier can only offer a credit for returning the order then The Secret Room can only issue the customer with a credit to be spent at The Secret Room and cannot offer a refund at this time. Please ensure you ask all relevant questions before purchasing.

Custom made items cannot be returned or refunded. 

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